SuperAgent: Meet Jamie Mussolini

by Jessica Montevago

“There is no time off, this is a 24/7 job,” says Jamie Mussolini. But that work ethic has paid off. Her agency, Beachfronts Travel, has won TheKnot.com’s “Best of Wedding” awards for five consecutive years, and the WeddingWire Couples Choice Awards in 2015 and 2016.

Making a name for herself in the niche market of destination weddings and honeymoons didn’t come overnight. Mussolini started as an independent agent on Long Island before taking the plunge and going out on her own. She founded Beachfronts Travel in 2007.

“I started out by retaining the clients I had, and then built more through referrals,” she said.

Moving into the wedding market happened organically, when she planned her own destination wedding and realized first-hand just how complex and overwhelming the process could be for a professional, let alone someone from outside the travel industry.

“How can anyone plan their own destination wedding, book all of the guests, and on top of that worry about the dress, invitations, and staying organized?” she asked. When they hire her, they gain an ally who is dedicated to making sure everything is perfect.

“There is never something I say no to, nothing that cannot be done or arranged. And I don’t just stop after the booking is completed. Although I’m working with new clients as the days pass, I’m still thinking back to that previous client on what else I can do to make their trip a dream come true. Spending the time needed for all of [my clients] requests and concerns are an automatic must in my book. My clients know I am there for them.”

How does she find the time to treat every customer as someone special? The key is staying organized, Mussolini said. She has a calendar on which she scribbles ideas for each client, ensuring each one has a unique, personalized experience. She sends a token of appreciation to wherever her clients are staying, or adds little extras to the trip, like a room upgrade or special restaurant reservations.

In the end, Mussolini said what works best for her is “putting myself in my clients’ suitcase when I plan their trips. It’s what really makes me grow.”

  5
  2
Tip of the Day

As travel advisors, we have to be curious. Curiosity leads to impactful connections that pave our road to success.

Jenn Lee, VP of Sales and Marketing, Travel Planners International

 

Daily Top List

Exciting Luxury Hotel Openings

1. Costa Blu Beach Resort (Belize)

2. The Standard London (London)

3. Lefay Resort and SPA Dolomiti (Italy)

4. Kachi Lodge (Bolivia)

5. The Hoxton (Chicago)

Source: TMR

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=d5d8ca5d-8a8b-e911-be17-782bcb66a2f2)

7 Common Travel Crises and How to Conquer Them

As long as people travel, there will be dilemmas that pop up now and again. Here's how travel advisors can deal with them.

TMR Recommendations
Top Stories
Meet Neelie Kruse: Her Agency Burned Down, But Her Sales Rose by $1 Million
Meet Neelie Kruse: Her Agency Burned Down, But Her Sales Rose by $1 Million

‘We smelled smoke and, in five minutes, we were on fire.’ And yet, good neighbors, a great team, and a solid business plan helped this travel agent push sales to $11 million.

How is a Travel Agency Like a Box of Candy? Ask Royal Caribbean’s Vicki Freed
How is a Travel Agency Like a Box of Candy? Ask Royal Caribbean’s Vicki Freed

RCCL’s SVP shares tips for growing your business.

Nearly One in Five Americans Get Scammed Booking Travel Online
Nearly One in Five Americans Get Scammed Booking Travel Online

New survey shows how using a real-life professional travel agent can spare travelers significant financial losses.

ACTA Awards Six with Travel Agency Leadership Awards
ACTA Awards Six with Travel Agency Leadership Awards

The honors, which are given in partnership with Air Canada, recognize individuals who have made a significant impact on the Canadian travel industry.

Kempinski Names New CEO
Kempinski Names New CEO

Martin Smura will take the helm as new chief executive officer starting July 1.

Travel MarketPlace 2019 Opens in Toronto
Travel MarketPlace 2019 Opens in Toronto

ACTA’s Wendy Paradis, Virgin Voyages’ Tom McAlpin, CLIA’s Charles Sylvia, and more were on hand in Toronto on Wednesday to kick off the two-day show.

News Briefs
TMR Report Cards & Outlooks