United Airlines Clarifies Dress Code After Banning Teenagers
by Daniel McCarthy
United Airlines Clarifies Dress Code After Banning Teenagers

Photo: United Airlines.


In a case showing the power of the internet—and its ability to cause a PR nightmare—two teenagers unwittingly started trouble for United Airlines on Sunday when they were denied access to a flight because they were wearing leggings.  

The two girls were “pass riders,” on free tickets as family of United employees. While United doesn't enforce a dress code for its regular passengers it does so for its pass holders, who are forbidden from wearing form-fitting lycra or spandex tops, pants or dresses, ripped or torn clothing, or anything with offensive words or graphics.  

The girls were trying to board a flight from Denver to Minneapolis when a gate agent refused to let them onboard because of their attire. Shannon Watts, founder of Moms Demand Action, was also at the gate, and overheard snippets of the conversation. She saw what was happening, took umbrage, and put out a message to her more than 32,000 Twitter followers berating what she thought was United’s silly dress policy for all travelers.  

United initially responded to Watts on social media, explaining that the girls were turned away because of Rule 21, which allows a United gate agent to refuse or remove a passenger for the safety reasons if they are disorderly, intoxicated or not properly clothed. 

Only after a major PR blowback from Twitter users did the airline issue a statement clarifying that it does not enforce a dress code for paying passengers, but only for employees and pass riders.

“The passengers this morning were United pass riders and not in compliance with our dress code for company benefit travel. We regularly remind our employees that when they place a family member or friend on a flight for free as a standby passenger, they need to follow our dress code,” it said. “To our regular customers, your leggings are welcome.”  

  0
  0
Tip of the Day
Daily Top List

Best Paris Tours

1. Paris Charms & Secrets Tours

2. Wego Walking Tours

3. Blue Fox Travel

4. Bike About Tours

5. Fat Tire Tours Paris

Source: Trip Advisor

TMR Recommendations
Top Stories
Will Alitalia Be The Next Legacy Airline Failure?
Will Alitalia Be The Next Legacy Airline Failure?

‘The time may have come to park Alitalia in the hangar for good,’ quips The Economist. Are the pundits right?

United Airlines Revamps Policies, Ups Bumping Offer To Up To $10,000
United Airlines Revamps Policies, Ups Bumping Offer To Up To $10,000

Ten 'substantial' policy changes on the agenda in the wake of Flight 3411. 

Delta Adds Helicopter Connections Between JFK and Manhattan
Delta Adds Helicopter Connections Between JFK and Manhattan

One-stop shopping service connects Manhattan heliport lounges and JFK.

Another Airline Follows Lufthansa And Adds GDS Fees
Another Airline Follows Lufthansa And Adds GDS Fees

The move by Ukraine International Airlines could prompt other airlines to take the plunge.

Alitalia Heads Toward Bankruptcy After Workers Reject Government Plan
Alitalia Heads Toward Bankruptcy After Workers Reject Government Plan

Italy’s flag carrier faces an uncertain future.

JetBlue Expands To Cuba, Adds Premium Mint Cabins In More Markets
JetBlue Expands To Cuba, Adds Premium Mint Cabins In More Markets

Reports of a mass exodus from new U.S.-Cuba airline routes may be greatly exaggerated.

News Briefs
Advertiser's Voice
Advertiser's Voice: Melia Pro