Search Travel Market Report

mainlogo
www.travelmarketreport.com
  • News
  • Tours & Packages
  • Cruise
  • Hotels & Resorts
  • Destinations
  • Retail Strategies
  • Niche & Luxury
  • Well-Being Travel
  • Training & Events
  • Who We Are
    • Anne Marie Moebes
    • Brian Israel
    • Dan McCarthy
    • Denise Caiazzo
    • Marilee Crocker
    • Paul M. Ruden
    • Dori Saltzman
    • Kelly Fontenelle

JetBlue Waives Change Fees for Customers Booked Through Revamped Package Program

by Barbara Peterson / February 03, 2020
JetBlue Waives Change Fees for Customers Booked Through Revamped Package Program

JetBlue Airways' relaunched vacation package unit hopes to remove potential pain points from the trip. Photo: Shutterstock.com. 


JetBlue Airways is relaunching its vacation package unit, with new perks like change fee waivers, priority boarding, free inflight cocktails, and a support desk and greeter service for travelers after they arrive.

While some amenities, such as a resort credit of up to $600, have long been a staple of the JetBlue Vacations product, the newest benefits are aimed at giving customers the kind of personalized service that most bundled vacation packages lack, airline executives said at a press briefing in New York.

JetBlue Travel Products President Andres Barry said that the decision to reboot the program was based on input from consumers. “The message was that it was a good product, but it could be better,” he said.

Removing potential pain points from the trip is another motive, he said. Key among the new services are a 24/7 support line for customers, plus priority boarding, wherein vacation customers can board with Group B, regardless of their seat assignment. And under the new change fee policy, those booked on a vacation package can make a change to their air travel reservations with no fees, up to seven days before departure.

Other services will be phased in gradually, starting with the most popular destinations. For example, a new “Insider Experience” program featuring the services of a local guide and complimentary airport transfers, is currently available in Aruba and Punta Cana; Cancun will be added in February.  

On the lodging side, the company is partnering with individual hotels to offer customers a package of benefits, including room and restaurant discounts, guaranteed late checkout and even complimentary minibar access. Participating properties will be flagged on the JetBlue Vacations site with a “VIP” label (with the “P” standing for perks, not people, the company explained.)

JetBlue’s packages are available, in some form, at most of the destinations on its route map, executives said, noting that even though the airline’s planned service to London is not expected to start until next year, the carrier is already working on partnerships with hotels in the British capital.

JetBlue Travel Products, a subsidiary that includes the vacation program, is also working on other innovations aimed at both leisure and business passengers, including a partnership with Avis, and a new group travel tool.

Furthermore, the company is on the verge of announcing a new payment tool with an unnamed “major financial institution," Barry said.

  1
  0

MOST VIEWED

Brought To You By
  1. Princess Cruises Forced to Adjust Alaska Sailings After White Pass Rail Road Decision
  2. River Cruise Lines Prepare to Deal with Low Water Levels on the Rhine
  3. Updated Cruise Line COVID-19 Vaccination, Booster, & Testing Requirements
  4. Lufthansa Group of Airlines Will Change its Distribution Cost Charge Starting in September
  5. SAS Pilot Strike Intensifies, Another 250 Flights Canceled on Monday
  6. Here Is Some of the New CDC Guidance on Cruise Ship Travel

MOST EMAILED

Brought To You By
  1. River Cruise Lines Prepare to Deal with Low Water Levels on the Rhine
  2. Updated Cruise Line COVID-19 Vaccination, Booster, & Testing Requirements
  3. Canada Will Restart Random COVID-19 Testing at Airports Next Week
  4. Southwest Airlines’ Flight Credits Will No Longer Expire
  5. U.S. Passport Wait Time Is Now 8 to 11 Weeks for ‘Routine Service’
  6. Viking Cruises' New Octantis Is So Much More than Just a Cruise Ship
TMR Subscription

Subscribe today to receive daily in-depth coverage, analysis of industry news, trends and issues that affect how you do business. Subscribe now for free.

Subscribe to TMR

Top Stories
Hong Kong Cuts Hotel Quarantine to Three Days
Hong Kong Cuts Hotel Quarantine to Three Days

Travelers will still have four days of home medical surveillance after the hotel quarantine. 

Read...
WestJet Adds Service Between Penticton and Vancouver
WestJet Adds Service Between Penticton and Vancouver

Penticton is the 11th destination for WestJet link.

Read...
Canada is Now Allowing More Travelers to Complete Customs and Immigration Forms Ahead of Time
Canada is Now Allowing More Travelers to Complete Customs and Immigration Forms Ahead of Time

CBSA is expanding ArriveCAN's immigration functions to seven other airports “in the coming months.”

Read...
France Drops Remaining COVID-19 Requirements for Travel
France Drops Remaining COVID-19 Requirements for Travel

Travel to France is back to normal. 

Read...
British Airways Is Suspending Sales of Short Haul Flights from Heathrow for One Week
British Airways Is Suspending Sales of Short Haul Flights from Heathrow for One Week

The move will limit ticket sales for flights from Heathrow to some other short-haul U.K. and European cities until Aug. 8. 

Read...
What to Know About Traveling to St. Kitts and Nevis Right Now
What to Know About Traveling to St. Kitts and Nevis Right Now

What makes St. Kitts and Nevis different than other Caribbean destinations, and what is required for travel there now. 

Read...
TMR OUTLOOKS & WHITE PAPERS
lux cruise outlook
CP White Paper
Multi-Gen Outlook
Distribution Outlook (1)
New to Cruise Outlook
River Cruise Outlook 2019
View All
Advertiser's Voice
https://img.youtube.com/vi/tfv3DmvN5mY/0.jpg
Windstar Knows the Way to Tahiti
About Travel Market Report Mission Editorial Staff Advisory Board Advertise
TMR Resources Webinars Calendar of Events
Subscribe to TMR
Select Language
Do You Have an Idea Email
editor@travelmarketreport.com
Give Us a Call
1-(516) 730-3097
Drop Us a Note
Travel Market Report
71 Audrey Ave, Oyster Bay, NY 11771
News|Leisure Travel|Land Vacations|Cruise|Canada Retail Strategies|Well-Being|Luxury|Training
© 2005 - 2022 Travel Market Report, an American Marketing Group Inc. Company All Rights Reserved | 243 South Street, Oyster Bay, NY, 11771 USA | Telephone (516) 730-3097| Terms and Conditions
Cookie Policy Privacy Policy