ARC Speeds Up Ticket Refund Processing

by Michèle McDonald April 29, 2013

ARC made changes to its sales reporting and settlement system to allow for accelerated ticket refund processing for travel agencies and their customers.

The system’s upgrade, made in consultation with ARC’s Carrier and Agency Working Groups, expedites cash and credit card refunds to be processed on the same schedule as sales transactions, as opposed to a former weekly batch process schedule.

The change will enable agencies’ customers to realize faster refund transactions on their credit cards.

Lauri Reishus, vice president and chief operating officer, said ticket exchange processing is also being examined for possible enhancements in the future.

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