Bucking Industry Trend, Delta Air Lines Promises Free WiFi For Passengers

by Barbara Peterson
Bucking Industry Trend, Delta Air Lines Promises Free WiFi For Passengers

Delta last year also made inflight texting free, and it is apparently betting that offering at least a few complimentary perks inflight might help to mitigate the fallout from other pricing increases. Photo: Delta.


While airlines are continuing to raise fees for checked bags and other services, Delta Air Lines last week said it would remove charges for one popular amenity: inflight WiFi.

Speaking at the Skift Global Forum in New York last week, Delta CEO Ed Bastian said his airline aimed to make WiFi not only faster, but free. “I don’t know of anywhere else besides in an airplane that you can’t get free Wi-Fi,” he said (although some hotels and airports continue to charge customers for WiFi use in some circumstances).

Bastian didn’t say when the carrier might take the step, but it is sure to be popular with customers who have been complaining about ever-rising ancillary charges. Delta recently joined the parade of airlines that are raising the fee for first checked bag to $30, a $5 increase. But Delta last year also made inflight texting free, and it is apparently betting that offering at least a few complimentary perks inflight might help to mitigate the fallout from other pricing increases.

Meanwhile, American Airlines President Robert Isom, also speaking at Skift, said that the airline is improving its inflight WiFi with faster satellite connections. But he stopped short of saying that the carrier would offer it free of charge.

Rather, Isom said, the customer experience will improve as the airline accelerates its fleet upgrades. The carrier is taking delivery of hundreds of new jets over the next few years, he said, and American’s investment in its fleet will address some common complaints, like inadequate overhead bin spin.

He cited WiFi, overhead bins and power ports at the seat as the top three things passengers want.  But he did not mention that on another popular item, inflight drinks, American is getting less generous as it just announced it’s raising the price of wine and beer by $1 a drink.

  0
  0
Tip of the Day
Daily Top List

8 of the Spookiest Haunted Hotels to Visit

1. Hotel del Coronado

2. The Stanley

3. The Omni Shoreham

4. Crescent Hotel & Spa

5. The Shelbourne

6. Omni Grove Park Inn

7. The Queen Mary

8. The Chateau Marmont

Source: TMR

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=5c08d99e-83d0-e811-ba59-782bcb66a2f2

Taking the Advice of Experts and Cruising New Zealand

Visits to the unspoiled islands and flawless natural wonders of New Zealand make this journey one your clients will never forget.

TMR Recommendations
Top Stories
United Airlines Adds Flights from Hilton Head, Anchorage, and More for 2019
United Airlines Adds Flights from Hilton Head, Anchorage, and More for 2019

The 22 additional flights will be seasonal and will start on Apr. 6, 2019.

SAA’s Jarana Says Airline is on Track for Profitability
SAA’s Jarana Says Airline is on Track for Profitability

South Africa's national carrier is undergoing a transformation, becoming a more customer-focused organization than most traditional, state-owned enterprises.

New York’s John F. Kennedy Airport Getting $13 Billion Makeover
New York’s John F. Kennedy Airport Getting $13 Billion Makeover

Construction will kick off in 2020 and will allow the airport to increase its capacity by 15 million passengers a year.

Senate Approves FAA Authorization Bill
Senate Approves FAA Authorization Bill

The legislation will now go to President Trump’s desk for final approval.

Budget Airline Primera Air Ceases Operations, Declares Bankruptcy
Budget Airline Primera Air Ceases Operations, Declares Bankruptcy

As many as 60,000 travelers were affected by the airline’s failure, and other airlines are stepping up to offer repatriation fares to customers stranded at their destinations.  

Air Canada Launches Montreal to Bordeaux Service
Air Canada Launches Montreal to Bordeaux Service

The service will run four days a week starting next summer. 

News Briefs
TMR Report Cards
Advertiser's Voice
Advertiser's Voice: Tauck