Bucking Industry Trend, Delta Air Lines Promises Free WiFi For Passengers

by Barbara Peterson
Bucking Industry Trend, Delta Air Lines Promises Free WiFi For Passengers

Delta last year also made inflight texting free, and it is apparently betting that offering at least a few complimentary perks inflight might help to mitigate the fallout from other pricing increases. Photo: Delta.


While airlines are continuing to raise fees for checked bags and other services, Delta Air Lines last week said it would remove charges for one popular amenity: inflight WiFi.

Speaking at the Skift Global Forum in New York last week, Delta CEO Ed Bastian said his airline aimed to make WiFi not only faster, but free. “I don’t know of anywhere else besides in an airplane that you can’t get free Wi-Fi,” he said (although some hotels and airports continue to charge customers for WiFi use in some circumstances).

Bastian didn’t say when the carrier might take the step, but it is sure to be popular with customers who have been complaining about ever-rising ancillary charges. Delta recently joined the parade of airlines that are raising the fee for first checked bag to $30, a $5 increase. But Delta last year also made inflight texting free, and it is apparently betting that offering at least a few complimentary perks inflight might help to mitigate the fallout from other pricing increases.

Meanwhile, American Airlines President Robert Isom, also speaking at Skift, said that the airline is improving its inflight WiFi with faster satellite connections. But he stopped short of saying that the carrier would offer it free of charge.

Rather, Isom said, the customer experience will improve as the airline accelerates its fleet upgrades. The carrier is taking delivery of hundreds of new jets over the next few years, he said, and American’s investment in its fleet will address some common complaints, like inadequate overhead bin spin.

He cited WiFi, overhead bins and power ports at the seat as the top three things passengers want.  But he did not mention that on another popular item, inflight drinks, American is getting less generous as it just announced it’s raising the price of wine and beer by $1 a drink.

  0
  0
Daily Top List

UK Cities Outside of London to Visit

1. Edinburgh

2. Glasgow

3. Newcastle

4. Cardiff

5. Bath

Source: HandLuggageOnly

 

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=b264632d-092e-e911-b4aa-782bcb66a2f2

Culinary Travel is Key Ingredient for Authentic Journeys

Cooking classes, local cuisine, and in-home dining experiences are what travelers are craving.

TMR Recommendations
Top Stories
Trafalgar Celebrates Ten Years of Its ‘Be My Guest’ Program
Trafalgar Celebrates Ten Years of Its ‘Be My Guest’ Program

Savings are being offered on Italy itineraries to mark where the program that pairs travelers with locals first began.

Interest in Travel to Cuba Is Up Again, Tour Operators Say
Interest in Travel to Cuba Is Up Again, Tour Operators Say

Survey respondents said they expect to see an increase in U.S. bookings this year.

Culture Sells Old World European Capitals in 2019
Culture Sells Old World European Capitals in 2019

Matera (Italy) and Plovdiv (Bulgaria) have been crowned this year’s European Capitals of Culture, both of which are off-the-beaten-path destinations for travelers seeking historically significant cultural experiences.

Poland Rising for Sophia’s Travels
Poland Rising for Sophia’s Travels

The Central European country is entering a new vogue for travelers, and this travel agency/tour operator is capitalizing on the trend by booking heritage travel to help people retrace their roots.

Department of Homeland Security Taps Travel Agents as Real ID Deadline Nears
Department of Homeland Security Taps Travel Agents as Real ID Deadline Nears

It’s time to begin asking your customers if they have Real ID-compliant identification, and adding reminders to all bookings for travel beginning October 2020.

New York City and Cancun Rank as Top Valentine’s Day Hot Spots
New York City and Cancun Rank as Top Valentine’s Day Hot Spots

Los Angeles jumped from fifth place last year to second on the domestic list, according to a study conducted by Allianz.

News Briefs
TMR Report Cards & Outlooks
Advertiser's Voice
Advertiser's Voice: Luxury Gold