Here are the Cancellation Policies of Major Hotel Chains

by Jessica Montevago
Here are the Cancellation Policies of Major Hotel Chains

The old standard 24-hour policy left hotels with a significant number of unsold rooms due to last-minute cancellations. Photo: Shutterstock.com. 


Gone are the days when hotel reservations could be canceled on the day of expected arrival. Now, hotels require anywhere from a 24- to 72-hour heads up, otherwise a fee will be incurred.  

According to the hotel chains, which have made news as of late for increasing that amount of notice required, a 24-hour policy left them with a significant number of unsold rooms due to last-minute cancellations. They say increasing that amount of time allows them to better manage inventory; and increases the availability of rooms in locations like New York City, where occupancy is high and rooms can be scarce. 

Another likely reason is to boost revenue. Hotel fees in the U.S. have generated a record $2.93 billion in 2018, as companies try to combat increasing payroll and real estate costs. 

Each hotel brand, and sometimes each hotel, has different policies, and it can also depend on whether the property is a hotel or resort. Hotel nights booked with rewards points often have different cancellation policies.  

As business travel can be upended unexpectedly, many corporate travel managers have said they believe the new policy would push their travelers to take their business elsewhere. Leisure agents, meanwhile, have working relationships with on-duty managers or general managers who may be able to negotiate clients out of cancellation fees.  

Here are the current cancellation policies of several of the main hotel chains. 

Marriott cancellation policy.
Photo: Sergei Prokhorov / Shutterstock.com

Marriott  
Marriott made news as the first major hospitality company to move from a 24-hour to a 48-hour window for guests to notify them of cancellations. 

Reservations need to be canceled at least two calendar days before the scheduled arrival date, or guests will be charged a one-night penalty. The new policy applies to all Marriott and Starwood brands in the U.S., Canada, the Caribbean and Latin America; and excludes only Design Hotels and timeshare properties. 

Hilton Cancellation Policy.
Photo: 
Dorde / Shutterstock.com

Hilton  
Hilton also implemented a 48-hour cancellation policy for hotels in the U.S. and Canada. Franchised hotels can opt out of the policy if they choose, while some hotels in busy cities or resort areas may require 72-hours' notice to cancel.

Hyatt Cancellation policy
Photo: EQRoy / Shutterstock.com. 

Hyatt 
According to CEO Mark Hoplamazian, “About 40 percent of our total, full-service hotels in the Americas have already moved their cancellation policies to be at 48 hours or more. There is a significant portion of those hotels, over 60 of them, that have cancellation policies in excess of 48 hours.” 

IHG cancellation policy
Photo: Jonathan Weiss / Shutterstock.com. 

IHG 
The IHG family of Holiday Inn, Holiday Inn Express, Candlewood Suites cut back the time required to cancel a reservation without penalty to a standard 24 hours across most of its brands. Kimpton Hotels & Restaurants will keep a 48-hour requirement. 

Ritz-Carlton Cancellation Policy
Photo: BalkansCat / Shutterstock.com

Ritz-Carlton 
Cancellations at the Ritz-Carlton must be made seven days in advance, since it’s harder to fill last-minute cancellations for a long weekend or the week. Resort cancellation fees made after the grace period will normally cost guests a fee equivalent to a two-night stay. 

Fairmont Hotels Cancellation Policy.
Photo: Elijah Lovkoff / Shutterstock.com

Fairmont Hotels 
Cancellation policies vary by hotel, by season and by rate offer. The specific policy will be highlighted on all rate offers that are returned when "Checking Availability" online. The policy will also be listed on the online confirmation page and the confirmation email. 

  0
  0
Tip of the Day

That’s how you get to know your clients better, the nuances of their desires. Here’s a trick – story begets story. So, if what you want from them is a story, give them a story and they will give you a story back.

Kindra Hall, Steller Collective

Daily Top List

Best Spots for Cliff Jumping in Ireland

1. County Antrim

2. County Donegal

3. County Sligo

4. County Galway

5. County Kerry

Source: CNN

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=0dc070f2-85e6-e811-ba59-782bcb66a2f2

Beyond Booking Travel: Where the True Impact Lies

In an industry that advances thanks to the traveling public’s leisure choices, some travel players are doing their part to ignite positive change that will have long-lasting effects.

TMR Recommendations
Top Stories
The Ultimate Roundup of Black Friday/Cyber Monday Travel Deals
The Ultimate Roundup of Black Friday/Cyber Monday Travel Deals

With two of the biggest consumer purchasing days right around the corner, here’s a summary of some of the hottest travel promotions being offered.

Uber and Lyft Launch Rewards Programs
Uber and Lyft Launch Rewards Programs

Perks for frequent riders include discounts on future rides, upgrades to premium vehicles, priority pickup at airports, and better customer support.

Sabre Acquires Travel Technology Company Farelogix
Sabre Acquires Travel Technology Company Farelogix

The move is the latest industry development driving a transformation in travel selling from a commoditized selling approach to an emerging retailing and merchandising landscape.

Apple Vacations Announces Enhancements to MyAppleOnline Travel Agent Portal
Apple Vacations Announces Enhancements to MyAppleOnline Travel Agent Portal

The system gives travel advisors more control over bookings and changes to itineraries, along with client engagement tools.

Disney’s 2019 Lineup of On-Site Travel Agent Programs
Disney’s 2019 Lineup of On-Site Travel Agent Programs

The best way to sell something is to experience it firsthand, and Disney allows agents to do just that at its theme parks, on-site hotels, and cruise line.

Uniworld River Cruises Adds Features to Travel Agent Portal
Uniworld River Cruises Adds Features to Travel Agent Portal

The improvements include better functionality for promo codes and a new, simple option for sending invoices.

News Briefs
TMR Report Cards & Outlooks
Advertiser's Voice
Advertiser's Voice: Tauck