Marriott International is matching Hilton and implementing a 24-hour cancellation policy.
Cancellations on Marriott bookings can be made up to 24 hours prior to arrival, as long as the change or cancellation is made by April 30, 2020.
For guests making new reservations between today and April 30, 2020, Marriott will allow those reservations to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date.
Marriott also said it will pause Bonvoy points expiration until August 31, 2020 so members have more time to redeem them. The company has also extended the expiration of suite night awards (SNAs) with an expiration date of Dec. 31, 2020 by one year to Dec. 31, 2021. Lastly, members who currently have an active Free Night Award (FNA) expiring in 2020 as part of their credit card benefit, annual choice benefit, promotions or travel package will be able to use it through Jan. 31, 2021.
In a letter to guests, Marriott also outlined several healthy and safety protocols. Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
In the spaces where associates work “behind the scenes,” hotels are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.