CBSA Says Outage at Primary Inspection Kiosks has Been Resolved
by Bruce Parkinson
The Canada Border Services Agency works to keep Canadians safe.
Canada Border Services Agency says the service outage at its primary inspection kiosks has been resolved after causing delays at customs in some of Canada’s busiest airports on Sunday, September 28.
The agency said in a social media post early this morning that the outage has been fixed, but noted travellers may still experience delays.
One customer on a WestJet flight took to social media on Sunday, saying they were sitting on one of the airline’s planes for over an hour after landing at Toronto Pearson International Airport.
WestJet replied to the customer, saying that due to the CBSA system outage, customs at Toronto were at full capacity and the airport had paused deplaning until space was available.
The situation was reminiscent of the post-COVID situation at YYZ and other major airports, where staffing shortages resulted in ‘Customs holds,’ where passengers were let off planes gradually as lines of passengers filled the Customs hall.
Pearson airport warned passengers about longer-than-usual wait times at customs Sunday, due to service interruption at passport kiosks at Terminals 1 and 3.
Montreal’s Trudeau International Airport and Calgary International Airport confirmed they were also experiencing the outage.
