Three Canadian Airports Win Global Customer Experience Awards

Three Canadian airports – St. John’s, Victoria and Toronto — have won ASQ Awards recognizing excellence in customer experience worldwide. 

Presented by Airports Council International, the awards are based on surveys of passengers departing and arriving. Organizers say 2024 marked a milestone for the ASQ program, with almost 700,000 surveys filled, and over half of the world’s travellers passing through an ASQ-rated airport.

A record-breaking 181 ASQ Awards were presented to 95 airports across the globe, recognizing their commitment to exceptional passenger experience. Participants included 400 airports in 110 countries.

The ‘Best Airports by Size and Region’ category recognizes airports with the top 20% overall satisfaction score by size and region at departure. Canadian winners included: 

Under 2 Million Passengers Per Year

St. John’s International Airport (YYT)

Victoria International Airport (YYJ)

Over 40 Million Passengers Per Year

Toronto Pearson International Airport (YYZ)

“In today’s fast-evolving world, where passenger expectations are higher than ever, airports must continually push the boundaries of service to stay ahead. The 2024 ASQ Awards honor airports that create memorable, seamless experiences that transform the entire passenger journey and help shape the future of air travel,” said Airports Council International World Director General Justin Erbacci.

The awards were sponsored by travel technology company Amadeus. Rudy Daniello, EVP AirOps for Amadeus, says the aviation industry is on the cusp of radical improvements to the passenger experience.

 “Changes to underlying airline systems and technology standards provide the flexibility to rethink decades-old processes and truly transform travel. Imagine a future where you no longer need to check-in for a flight, with visa checks happening digitally before travel. 

In this vision, airport terminals can be re-focused around the passenger, with the need for fixed desks and associated queues greatly reduced. We envision greater personalization, roaming agents and a greatly simplified passenger experience. I’m excited to see how these changes are received by airports and travellers.”