NCL Expands ‘More At Sea’ Wi-Fi Inclusion on Longer Cruises

In response to feedback from loyal cruisers, Norwegian Cruise Line is expanding its included Wi-Fi to 300 minutes per guest for sailings of 12 nights or longer. Shorter cruises will continue to include either 150 minutes (seven- to 11-night sailings) or 75 minutes (three- to six-night sailings) per person.

The change was announced by the line’s chief marketing officer Adam Malone in an email to Latitudes Rewards members in response to negative feedback that guests on longer cruises were losing free Wi-Fi with the “More At Sea” package as compared to the line’s previous “Free At Sea” package.

“We heard you that the More At Sea package didn’t offer enough minutes on longer sailings, which is why we upgraded cruises of 12+ nights to 300 minutes per guest,” he wrote.

“We listen and evolve,” John Chernesky, senior vice president of sales, North America, told TMR in a phone call. “We’ve also done surveys of ‘More At Sea’ and how it compares to other cruise lines that have bundled packages and the feedback has been very positive.”