Travel Seller’s Report: Live from the NCL Epic
by Sherry Laskin(Sherry Laskin, ACC is the owner of Florida-based Vacation Shoppe. She is a founding member of the CLIA Travel Agent Advisory Board and has been quoted in Travel and Leisure, Frommers.com and msnbc.today.com. She filed this report from NCL’s Epic maiden voyage from Europe to the U.S.)
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As someone who gave up flying years ago, I always find it a bit of a challenge to coordinate ocean transportation to and from Europe. When I heard that the new NCL Epic would be making her maiden voyage from Southampton to New York at the time that I needed a “ride” home, I was ecstatic at the possibility to book passage. What follows are some basic facts and a few things to be aware of when selling to clients.
Family Fun
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Atop the Epic’s rectangular-shape, brightly colored tubes extend from the top and slowly curve downward for several decks. These tubes are part of the expansive Aqua Park which includes the largest bowl slide at sea, the Epic Plunge, which I have not yet dared to try. With seven decks of what is being called, “Freestyle Family Fun” there are more than enough family areas and activities to keep even the most jaded kids entertained.
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For Solo Travelers
Regarding accommodations, be prepared for something totally different: Studio staterooms designed AND priced for the solo traveler. The Studios offer a very livable stateroom utilizing only 100 square feet of space. Finally, solo passengers (like myself) can cruise without the dreaded single supplement. Staying in the Studios has another advantage: the Studio Lounge. Accessible by key-card this two-story lounge has its own bar with nightly get-togethers only for the Studio passengers, which offer a nice, casual way to meet and mingle with other solo passengers. It will be interesting to watch the pricing scale over the next year to see how it compares with the least expensive inside stateroom.
Ice Bar
Another innovation onboard the Epic is the Ice Bar — the only one at sea. For $20, everyone is given a fluffy gray slip-over parka with a faux fur-trimmed hood along with two specialty drink coupons. Passengers are lined up thirty minutes before their reservation time to don their coats and enter the Ice Bar. Fifteen minutes seems to be the tolerated time to “chill out.”
World Class Entertainment
If Carnival is known for their “Fun Ships” and Royal Caribbean “Delivers the Wow” then I’d have to say on NCL “That’s Entertainment!” On the NCL Epic, nightly entertainment has reached a crescendo. There are two incredible, world-class shows that should not be missed; The Blue Man Group and Cirque Dreams & Dinner.
On a seven night Caribbean cruise, The Blue Man Group will perform eight 75-minute shows in the Epic Theater, the traditional main theater on other cruise ships. Nowhere else but on the Epic can you experience a live Blue Man Group performance for free. Passengers will soon be able to make all their reservations for specialty dining and live shows online forty-five days prior to their cruise. Until then, beat feet to the box office the first time that it is open and reserve your seats.
The other incredible performance is the Cirque Dreams and Dinner. “Under” what is called the Spiegel Tent, it is really a large dinner theater with the look and feel of a very glitzy, very Art Nouveau circus tent. I have to admit; at first I was a bit skeptical.
As your fixed menu appetizers are served, the Circus Master/Interlocutor begins his spiel. To my surprise, he pronounced the name of the tent with the same “sch” sound as in the Yiddish word, “spiel.” With the aplomb of Joel Grey in Cabaret, he also narrates in a pseudo Teutonic accent. I was concerned that this would simply be a knock-off Cabaret with a few acrobatics thrown in for effect. Was I ever wrong.
What starts slow, builds to a peak with amazing acrobatics, audience participation, comedy and fun. My description; sassy, sexy and sleek. One of the best shows I’ve ever seen, on land or at sea.
Point-Counterpoint
This isn’t a review, but rather what I like to call point; counterpoint. There are always things that need comment. Here they are, in no particular order. I’m listing these to help you to better sell this ship to your clients. I’ll be as objective as possible.
1. All oceanview staterooms have balconies. For your clients who want the most sun, Deck 8 has extra-large balconies as well as no covering above them allowing for sun all day long. The down side is that people in the balconies above can toss grapes down at you if they desire. You might also avoid sunbathing sans swimsuit, too.
2. No longer can you rely on the “carpet fish” to point to towards the bow of the ship. On the other NCL ships, there is the iconic fish school woven into the carpet. When you are lost and want to know which way to the front of the ship, you simply had to look down and follow the lone fish in the school; it always swam towards the bow. On the Epic, you are pretty much on your own. To help alleviate confusion, there are two color schemes to help differentiate port from starboard. The port side color scheme is orange, the starboard side is blue. Access to the private Courtyard Villas is via the elevators on the blue side. It’s a bit easy to get confused, so I tried to remember the name of a Florida town — Port Orange — to keep myself orientated.
3. Looking for a quiet place to escape to read? When not in use, the Fat Cats Lounge has a couple of wonderful leather sofas to relax in, read, watch the sea or just doze. Only tell your favorite clients or this won’t last long.
4. BYOB: Bring Your Own Books. The Epic does not have a library. On this seven night transatlantic sailing, a library would have been greatly appreciated by many of the passengers. For example, there was a notice in the daily newsletter for a Book Borrowing Event. Apparently, within fifteen minutes after the event began, 90% of the books were gone.
5. Enjoy a cup of tea? The same Lipton tea that is offered at the coffee stand in the Garden Café buffet is $2.50 at the Atrium specialty coffee bar. If there is going to be a charge for tea, it should at least be something fancy, not plain old Lipton.
6. Try the Manhattan Supper club, one of the two free main dining venues. For the best view in the house, try to get one of the tables at the aft window. The view is wonderful.
7. If your client wants what I call a sunset cabin – the aft-most cabins facing where you’ve been – warn them of engine rumble. Very noticeable on Deck 8 and 9. Not overly annoying but still noticeable. Same for the last eight to ten cabins at the back of the ship, too.
8. ATM machine has a $5.50 fee. If you plan to use it, take out what you’ll need for the entire cruise.
9. So far, there are no cabin amenities. Tell clients to bring their own shower cap, bar soap, hair conditioner etc.
10. Bottled water in room is $.75 more than if you buy it yourself at a bar. Both add a 15% service fee. If, like me, you go through over a dozen bottles of water on a seven night cruise, it adds up.
11. Bar menus do not have prices.
All being said, the new NCL Epic is an absolute winner. I’m loving every minute. The crew is extremely friendly and eager to please, the cabins are spacious, the ship itself is a breeze to learn your way around and the food is very, very good. I would have no hesitation recommending this ship to any of my clients. For the upmarket sector, don’t forget the exclusive Courtyard Villas. Key-card access only with private swimming pool and more, this is where Oprah, Rosie O’Donnell and many other celebrities hunker down when they want to get away on a Caribbean cruise.
Next: Sherry Laskin shares more of the finer points of the Epic.
