New GDS Tools Aim to Boost Agent Productivity

Travelport Tool Automates Private Fare Management
Travelport introduced a tool designed to improve the way agents manage, mark up and control the onward distribution of their airline-filed private fares.

Called Net Fare Manager, the new tool reduces keystrokes related to fare management by up to 80% with an intuitive web-based interface.

New and updated negotiated fares are displayed on a single screen for easier redistribution to any travel agency location worldwide.

Sabre Unveils Automated Task Library
Sabre Travel Network launched the Automated Task Library, a set of post-booking applications that automate processes such as schedule change management, queue management and re-distribution, and missed ticketing alerts.

It also includes comprehensive management reporting and analysis capabilities.

Sabre plans to enhance the library with new applications based on customer feedback.

The company said the tools will increase agent productivity, reduce overheads, enhance consistency and accuracy and process PNRs faster.

A large travel management company that piloted the product estimated that the savings from automating the monitoring for PNRs that were not yet ticketed would total $1 million annually.

The Automated Task Library is a cloud-based product, monitored and supported by Sabre, running as a local server-based application. This relieves an agency’s IT department of any maintenance or monitoring responsibility.

Travelport Releases CrossCheck Upgrade
Travelport released version 12.2 of CrossCheck Travel Enterprise (CCTE), its client management, fulfillment and financial management system designed to accommodate the workflow of travel agencies in Australia and New Zealand.

The new version delivers upgrades for both corporate and leisure business models and integrates with the latest version of the Travelport Universal Desktop. It syncs with an agency’s workflow to provide useful reminders, tasks and tracking tools.

New functionalities of this enhancement include TripCheck, which configures a set of tasks and reminders to be reviewed by a consultant on a trip file as part of the booking process. Tasks are tracked to completion using CCTE Auto Reminders and a new TripCheck Report.

Other additions include document links in the CCTE Trip and Client File – giving users the ability to quickly navigate to attached files from the application.