Travelport App Creates a ‘Hybrid’ Desktop

Travelport launched the Smartpoint App, an add-on application for the Galileo Desktop that blends graphical point-and-click technology with the Focalpoint cryptic environment.

The Smartpoint App creates a “hybrid” of native, cryptic-command and point-and-click navigation, along with graphical user interfaces to speed up the reservations process, reduce call handling time and improve the agent’s user experience, Travelport said.

The application also provides intelligent translation capabilities that allow agents to use commands from any GDS within a cryptic environment, thereby reducing the need for training of agents who have used other systems.

Fewer keystrokes
Travelport said the Smartpoint App  reduces keystrokes overall by 15% and by up to 72% when searching for the best fare.

Agents can use point-and-click functionality across the board to search for low fares, book flights, hotels and car rentals and manage PNRs and profiles. 

An interactive calendar allows the agent to combine air and hotel in one search.

Travelport originally developed Smartpoint for its largest customers, but “the product’s benefits and capabilities became so far-reaching and broad-based that it is now available on a commercial basis.”