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Check-In Episode 29: Recognizing How Time is a Gift with HAL’s Michelle Sutter

For people both inside and outside of the travel industry, the past few years have been marked by a lot of looking ahead instead of looking around. Despite the hurdles and gloom that have come with a once-in-a-century pandemic, looking ahead robs us of our most precious finite resource, and that is time.

In this episode, TMR’s Dan McCarthy talks with Holland America Line’s Vice President of North America Sales Michelle Sutter about how she used her time during the pandemic and how she learned to let go of things out of her control.

Sutter, a career travel industry veteran, initially landed in travel after career plans changed from working at a Swiss charter school to living and working onboard a cruise ship. She reflects on that change in this episode and also talks about what she sees as the biggest challenge for the industry going forward.

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Check-In Episode 31: Hurtigruten CEO Hedda Felin on Sustainability and 130 Years
Check-In Episode 31: Hurtigruten CEO Hedda Felin on Sustainability and 130 Years

Join TMR's Daniel McCarthy as he talks with Hedda Felin, the CEO of Hurtigruten, for an inspiring conversation about sustainability and leadership in the cruise industry. As a first-time cruise executive and one of the few female CEOs in the industry, Felin shares her unique perspective on how Hurtigruten is leading the way in sustainable cruising.

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Check-In Episode 30: What the Travel Industry Can Learn from Los Cabos
Check-In Episode 30: What the Travel Industry Can Learn from Los Cabos

Los Cabos is booming. According to the Los Cabos Tourism Board, the destination, which has long been one of the premier Mexico resort cities, is having its best year ever, with a 20% growth in arrivals over 2019. 

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Check-In Episode 28: Counting Wins with ASTA’s Travel Advisor of the Year
Check-In Episode 28: Counting Wins with ASTA’s Travel Advisor of the Year

Melinda Fortunato, who recently took home the Travel Advisor of the Year Award at ASTA’s latest Global Convention in San Francisco, has had a lot of wins throughout her career. Being able to recognize those wins has served her well throughout her decade-long travel industry. In this episode, Melinda joins TMR Editor Dan McCarthy to talk about her career in travel, including how her background growing up in a military family led to her place as a travel advisor today. 

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Check-In Episode 27: Choosing the Right Hotel Is About Picking an Experience
Check-In Episode 27: Choosing the Right Hotel Is About Picking an Experience

Growing up in Sao Paulo, and experiencing one of the world's most diverse cities, helped Meire Ramos, the Sr. Global Director of Sales Intermediary, Retail and Leisure at Marriott International, choose to spend her life in hospitality. But choosing a favorite hotel is a tougher task. 

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Check-In Episode 26: Going Beyond a ‘Cookie Cutter’ Travel Experience
Check-In Episode 26: Going Beyond a ‘Cookie Cutter’ Travel Experience

Serena Cook, the founder of Deliciously Sorted, a concierge company based out of Ibiza, has spent years making sure ultra-high-net-worth travelers get what they want out of a sojourn to Ibiza.  

In this episode, Serena talks to TMR about her company including how she started by partnering the travel advisors, how Ibiza has changed throughout the years, and how best to talk to clients who are interested in not only spending a lot of money on a vacation, but also having a distinct, unique, far-from-ordinary vacation. 

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Check-In Episode 25: Our Space Travel Future Is Here
Check-In Episode 25: Our Space Travel Future Is Here

In this episode, TMR checks-in with Jane Poynter, the CEO of Space Perspective, to talk about her background in discovery, and her new company, which is expected to launch their first official, tourist space flights in 2024. 

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