Avoya Travel has added three new executive roles to its Strategic Leadership Team, including a new CFO, senior vice president of people operations, and senior vice president of strategic operations.
Filling the role of chief financial officer is Mark Francone, who is joining the agency group after 17 years at Princess Cruises, where he was most recently vice president of finance. He will lead the accounting team, as well as spearhead the creation of a new finance department.
Melody Goldman is taking on the role of senior vice president of people operations. She has more than 20 years of experience including executive roles at RoadRunner Sports, Burger Lounge, and Kimpton Hotels. She will focus on leading the People Operations team to create and drive a "culture of continuous improvement and operational excellence."
For senior vice president of strategic operations, Avoya has tapped Nathan Osborne, who comes to the group with more than 11 years of experience at e-commerce software company Miva, most recently serving as COO. In his new role, he will be responsible for Avoya's M&A strategy and legal oversight, as well as leading the formation of a new Traveler Experience team where he will focus on delivering an industry-leading customer experience.
"We are beyond thrilled to add Mark, Melody, and Nathan to our Strategic Leadership Team," said Jeff Anderson, Co-CEO of Avoya Travel. "Having their extensive capabilities and years of experience will catapult Avoya to new heights with how we operate and what we can deliver to travelers, Independent Agencies, and suppliers. By adding these new roles to our company, we have unlocked tremendous opportunities for Avoya to make substantial changes in the travel distribution channel."