J.D. Power released its Airport Satisfaction Rankings this week and, overall, North American passengers are more satisfied than ever despite record passenger volumes across the board.
“North America airports have been doing a tremendous job managing passenger volume, adding amenities, and keeping travelers moving despite some noteworthy challenges, but they will be put to the true test over the next few years,” said Michael Taylor, travel practice lead at J.D. Power.
The airport study ranked airports based on six factors, from most important to least: terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail. More than 40,000 North American travelers were surveyed for the results during the past three months.
Mega and large airport rankings
John Wayne Airport, Orange County (815)
Dallas Love Field (810)
Portland (Oregon) International Airport (804)
Portland International Airport food court.
Nashville International Airport (802)
Tampa International Airport (799)
Vancouver International (781)
Las Vegas McCarran (781)
Orlando International Airport (781)
San Diego International Airport (776)
Montreal-Pierre Elliott Trudeau International Airport (774)
Montreal-Pierre Elliott Trudeau International Airport. Photo: DD Images/Shutterstock.com.
Medium airport rankings
Buffalo Niagara International Airport (814)
Indianapolis International Airport (811)
Passengers at Indianapolis International Airport. Photo: Stock_Photo_World/Shutterstock.com.
Southwest Florida International Airport (810)
Sacramento International Airport (805)
Cincinnati/Northern Kentucky International Airport (804)