13
overbooking
Overbooking continues to be a major issue in all segments of the travel industry.
While many of the lines questioned said they don’t book over capacity, some
still do. Here’s the rundown:
Q
:
Do you overbook? If so, how do you handle commissions?
Carnival Cruise Line
Decline to answer.
Celebrity Cruises
No, we do not overbook.
Costa Cruise
No, we do not overbook.
Crystal Cruises
Yes. At our discretion, we may overbook to maximize inventory utilization. Commission will be paid
according to the category paid by the guest.
MSC Cruises
No, we manage to the ship’s capacity.
Norwegian Cruise Line
We conservatively and smartly manage our inventory based on past booking trends and current
market conditions.
Oceania Cruises
Yes, commission is paid on sailed business.
Paul Gaugin Cruises
No, we do not overbook.
Regent Seven Seas Cruises
Yes, commissions are protected.
Royal Caribbean International
No, we do not overbook.
Silversea Cruises
Decline to answer.
Viking Ocean
Yes. Viking does minimal overbooking and travel agents have never and will not lose commission due
to overbooking.
Windstar Cruises
Not currently.
overbooking
