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The organization’s Hotel Watch List identifies properties that have left travel advisors waiting on commission payments.
“One of the biggest mindset shifts I made was realizing that people can’t book with you if they don’t know you exist.”
This year’s CoNexion conference brought some 620 travel advisors and suppliers together for three full days of education and networking.
Part of Heirloom Journeys’ personalized approach includes championing accessibility within the industry.
Friedman, who joined Nexion first as vice president of operations in 2004, has led the host agency as its president since 2007.
“The takeaway is we’re coming into this century…”
