Video: How to Talk to Clients About Service Fees

Zeina Gedeon, TPI Canada; Lori Speers, Xstream Travel; and Steve Hirshan, Avoya Travel joined Jennifer Wilson-Buttigieg and TMR’s Daniel McCarthy this week to continue the discussion into service fees. They have been spoken about for years…is it now time to finally implement? And will these include cancellations, rebooking, providing information and resources?

Our next MasterAdvisor session will take a look at how the travel agency channel can change for the better because of COVID-19. Alex Sharpe, Signature; Nicole Mazza, TRAVELSAVERS; Drew Daly, CruiseOne, Dream Vacations and Cruises Inc.; and Mathew Upchurch, Virtuoso will join Jennifer Wilson-Buttigieg for a live discussion on Aug. 20 at 1pm. 

Registration is open here.