Video: How to Talk to Clients About Service Fees

by Travel Market Report / August 07, 2020

Zeina Gedeon, TPI Canada; Lori Speers, Xstream Travel; and Steve Hirshan, Avoya Travel joined Jennifer Wilson-Buttigieg and TMR's Daniel McCarthy this week to continue the discussion into service fees. They have been spoken about for years…is it now time to finally implement? And will these include cancellations, rebooking, providing information and resources?

Our next MasterAdvisor session will take a look at how the travel agency channel can change for the better because of COVID-19. Alex Sharpe, Signature; Nicole Mazza, TRAVELSAVERS; Drew Daly, CruiseOne, Dream Vacations and Cruises Inc.; and Mathew Upchurch, Virtuoso will join Jennifer Wilson-Buttigieg for a live discussion on Aug. 20 at 1pm.

Registration is open here.

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Tip of the Day

“Once a vaccine is available, I think people are going to start really booking for the future, maybe six months to a year out, so you need to be ready. We’ve weathered storms before and we’ll weather this one too, and come out stronger on the other side.”

Toni Lanotte-Day

Toni Tours Inc.

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