WestJet to Revert Back to Original Legroom After Feedback

WestJet is reversing a controversial aircraft configuration after reviewing feedback from both passengers and employees, and will remove one row of seats to restore the original economy layout.

The airline noted that the densified seating configuration aligned with layouts used by many global carriers to support lower fares; however, guest feedback prompted a reassessment.

“WestJet tried seat pitches that are popular with many airlines around the world as they support affordable airfares,” said Alexis von Hoensbroech, WestJet Group Chief Executive Officer. “As an entrepreneurial airline founded on making air travel affordable for Canadians, it’s in our DNA to test new products. At the same time, it’s equally important to respond quickly when something doesn’t meet the needs of our guests.”

While WestJet had paused further reconfigurations in December and originally planned to complete its evaluation by mid-February, the airline has accelerated the process to provide clarity sooner in response to feedback.

“WestJet was founded as a guest-centric airline,” added von Hoensbroech. “We will take what we’ve learned and continue to be cost-disciplined and innovative, while staying true to what our guests and our people expect from us.”

Von Hoensbroech also acknowledged WestJet employees, noting their professionalism and care in supporting guests throughout the evaluation period.

Aircraft interior changes are subject to rigorous safety and engineering standards, including multiple approval phases beginning with an engineering certificate. Once approved, WestJet will begin converting affected 180-seat aircraft to a 174-seat configuration, with completion timelines still to be finalized.