When Accessible Isn’t Guaranteed: A Wake-Up Call for Travel Advisors

After a life-changing medical crisis left him a full-time wheelchair user, travel advisor David Lyons-Black saw the industry from an entirely new perspective. In this powerful conversation with John Kirk, he explains why “accessible” too often means “on request,” and how that uncertainty can derail a trip before it even begins. From room guarantees to smarter design and real accountability, David lays out practical fixes the industry should adopt — so travellers with disabilities can book, arrive and explore with dignity, certainty and confidence. We hope you enjoy this conversation with David Lyons Black.