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UPDATED: Carriers Waive Some Change Penalties in Wake of Attacks

by Michele McDonald  March 23, 2016

This report was updated March 24 at 4:30 p.m. EST 

North American carriers serving Western Europe have waived some cancellation/change penalties, as well as some fare differences, in the wake of the suicide bomber attacks in Brussels. 

Brussels Airport said the police investigation inside the airport is ongoing, and it is unclear when the damage can be assessed and operations can resume. The airport is currently scheduled to be closed through Sunday, March 27.

Delta Air Lines said passengers booked on canceled flights are entitled to a refund. Passengers booked on flights departing March 22 to March 31 for Brussels, Amsterdam, or Paris may make a one-time change without penalty. Tickets must be reissued on or before March 27, and rebooked travel must begin no later than March 31. 

When rescheduled travel occurs beyond March 31, the change fee will be waived, but a difference in fare may apply. Final travel must be completed by end of ticket validity, one year from date of original issue. Tickets must be reissued by March 31, and travel must begin by April 12.

If travel cannot be rescheduled within these guidelines, customers may cancel their reservations and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Change fees and fare differences will apply. 

American Airlines said passengers booked on flights on American, British Airways, or Iberia may make a one-time change without penalty if the ticket was purchased before March 22 for travel March 22 to 29 to, through, or from Brussels. The passenger must have the flexibility to travel between March 22 and April 12. Passengers who travel from April 13 through the expiration date of the ticket must book the same class of service or pay the difference in fare. 

Origin, destination, and stopover changes are also allowed for Amsterdam, Rotterdam, Dusseldorf, Frankfurt, London (LHR or LGW), and Paris (CDG or ORY). 

Passengers who cannot reschedule may receive a refund. 

United Airlines said passengers ticketed to or from Brussels through March 31 can rebook their travel through April 12, subject to the reopening of the airport; United will waive change fees and fare differences.  

The airline will also enable those customers to rebook their existing Brussels itineraries to arrive in or depart from Amsterdam, Dusseldorf, Frankfurt, London, Luxembourg, or Paris.  

United also will waive change fees for customers who rebook their travel to Brussels after April 12 and for customers who wish to fly to a new destination other than those listed above. A difference in fare may apply. Rescheduled travel must be completed within one year after the original ticket was issued. 

Customers ticketed on flights that are canceled may receive a refund to the original form of payment. 

Air Canada said passengers who purchased an Air Canada ticket no later than March 22and whose itinerary includes a flight to, from or through Brussels Airport between March 22 and 28 may change their flights to another date up to April 30 without penalty. 

Changing to a date beyond April 30 may incur a fare difference. 

Eurostar service is operating a normal schedule. The company asked travelers to arrive at the station an hour ahead of time to allow for enhanced security measures. 

Eurostar passengers who were due to travel on March 23 are entitled to a refund. Passengers with tickets to or from Brussels for travel through March 29 may exchange their tickets for travel within 60 days of the original departure date. 

  
  
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