Top Stories: Retail Strategies
Theft of Alaska Airplane by Employee Exposes Gaps in Airport Security

Tragic event leads to serious concerns about a loophole in the post-9/11 airport security system, questioning how someone could simply hop into a plane and take off unnoticed at one of the busiest airports in the country.

Millennials Seek Safety and Convenience for Family Vacations

The search for simplification leads one out of three Millennials with children to work with a travel agent to plan their vacation.

How to Become a Travel Agent: A Guide for the Perplexed

Selling travel is not all about free trips — but the hard work can pay off in a career that is rich in adventure and personal relationships, if you start off right.

ASTA Rebrands and Reorganizes, Drawing NACTA and Smaller Members in Closer

The NACTA name will go away as members are folded more into the mainstream of its parent organization, and ASTA rebrands from “Agents” to “Advisors.”

For Special Needs Travelers, Travel Agents Can Make All the Difference

Accessible travel is on track to soon account for 25 percent of the overall travel market, as aging Baby Boomers with disabilities retire — and they have the desire and the money to travel.

From Retainers to Hourly Billing, Two Travel Agents Outline Fee Models

Some are just beginning to charge fees, while young professionals like Kathleen Sullivan say an annual retainer, covering all of a client’s trips for 12 months, are the key to the future for travel agents.

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FOMO Strikes Again! Yep, They Booked It Without You

Should you resist the temptation to unfriend or confront them? Hear the advice of agents who have been there and know how best to handle these unfortunate, but all-too-common scenarios.

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