Air Canada Earns 5-Star APEX Award & Inflight Connectivity Honour
by Bruce Parkinson
Air Canada was a winner at this year’s APEX Awards.
Based on votes from over 1 million customers, Air Canada has been named a Five Star Global Airline for the sixth consecutive year by the Airline Passenger Experience Association (APEX).
Air Canada’s onboard Wi-Fi sponsored by Bell, which is complimentary for Aeroplan Members, was ranked as the Best Inflight Connectivity in the 2026 APEX Awards.
“On behalf of Air Canada’s 40,000 global employees, I thank APEX for confirming our status as a leading global carrier by conferring this award and our customers for their demonstrated loyalty in choosing to fly with us,” said President and CEO Michael Rousseau.
“And I am also pleased to see our investments to become an industry leader in inflight connectivity recognized with an award for Best Inflight Connectivity, which is complimentary for our Aeroplan Members,” Rousseau added.
The Air Canada CEO hinted that more enhancements to the product are coming.
“We remain committed to delivering the best possible experience every time a customer uses our website or digital app, or are seated onboard our aircraft. We have some exciting developments coming very soon that I am confident our customers will greatly appreciate. Thank you for your confidence in Air Canada,” Rousseau concluded.
The APEX Five Star and Four Star Airline Awards are billed as the only global awards entirely based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with travel-organizing app TripIt from Concur.
For the 2026 Awards, over one million PNR verified flights have been rated by passengers spanning over 600 airlines from around the world using a five-star scale. The APEX Five Star and APEX Four Star Airline Awards are independently certified by a professional external auditing company.
Air Canada’s 2026 APEX Five Star Award is the latest in a series of awards received by Air Canada for its industry-leading products and services this year, which include:
- Best Airline in North America in 2025 (Skytrax)
- 2025 Skytrax World’s Best Business Class Lounge Dining for the second straight year for the Toronto Signature Suite
- 2025 Skytrax Best Cabin Crew in Canada and North America.
- 2025 Skytrax Best Low-Cost Airline for its Rouge subsidiary
- 2025 Skytrax Most Family Friendly Airline in North America
- 2025 Skytrax Best Premium Economy Class Onboard Catering in North America
- 2025 Skytrax Best Business Class Onboard Catering in North America
- 2025 Skytrax Best Business Class Lounge in North America.
