Cybersecurity Incident Continues to Impact WestJet App and Internal Systems

WestJet continues to feel the effects of a cybersecurity incident involving internal systems and the WestJet app, which has restricted access for some users. But the airline assures that its flight operations remain “safe and stable” and are not impacted.

The incident was first revealed on June 13, and WestJet has issued updates on the situation every 12 hours since. 

The most recent statement, issued at 3 pm on June 15, reads: “As we continue work to determine the extent and overall impact of the cybersecurity incident, some guests may temporarily encounter intermittent interruptions or errors while using the WestJet app and/or WestJet.com and we are working to resolve these issues.” 

The carrier says it is working on several fronts to resolve the situation. “We have activated specialized internal teams in cooperation with law enforcement and Transport Canada to investigate the matter and limit impacts. Our operations remain safe and stable and are not impacted by the situation.” The statement continued: “We are expediting efforts to maintain the safety of our operation and safeguard sensitive data and personal information for both our guests and employees, and we apologize to all guests for any disruption to their access to WestJet’s services.”