Flair Airlines Takes Steps to Enhance Chargeback Management

Flair Airlines has expanded its relationship with global payments provider Elavon, adopting that company’s managed chargeback services across Flair’s payments environment.

“Effective chargeback management is an important part of maintaining a strong and reliable payments environment,” said Sumanth Rao, Chief Financial Officer of Flair Airlines. 

“Expanding our relationship with Elavon helps strengthen our approach to dispute management, improve operational efficiency, and support a more resilient payments experience long term.”

Flair says the expanded relationship supports its continued focus on operational efficiency, customer experience, and long-term business resilience as the airline grows its network and customer base.

Elavon will provide comprehensive dispute and chargeback management services across multiple payment acquirers, helping streamline processes, improve consistency, and strengthen Flair’s ability to manage disputes efficiently and in accordance with evolving industry and card network standards.

Prior to the expanded engagement, Elavon worked closely with Flair Airlines to help reduce fraud and chargeback exposure through proactive operational guidance and dispute management support. The airline says the collaboration contributed to lower chargeback volumes, stronger dispute defense outcomes, and improved alignment with industry best practices.

“Elavon’s chargeback management services help merchants navigate an increasingly complex dispute and fraud landscape,” said Brett Turner, Head of Global Airlines Acquiring at Elavon. “We’re proud to deepen our relationship with Flair Airlines and support its continued growth with comprehensive dispute management services across multiple acquirers.”