Summer Schedule Starts with Sunwing/WestJet: Key Changes Advisors Need to Know

With the Sunwing Vacations and WestJet merger officially complete, Sunwing Vacations’ summer schedule is in full swing. Effective today, (May 29) all passengers will fly on WestJet aircraft and experience key changes to the check-in, baggage and seating processes that advisors need to know about.
These changes include:

• Sunwing Vacations package customers will now check in at the WestJet airport counter, or online on WestJet.com or the WestJet App (online and App check-in available 24 hours before departure);
• WestJet reservation codes (required for flight check-in) will be available via Sunwing’s Manage My Booking five days before departure;
• Customers will be entitled to one free personal item and one free carry-on item;
• An Early Booking Baggage Incentive is available for Sunwing Vacations customers, where the first checked bag will be free when booking a qualified vacation package at least two months before departure (specific booking and travel windows apply);
• Checked bags are also available for purchase for last-minute bookings, starting from $35 per bag;
• Travel advisors can select Standard Economy or Exit Row seating starting from $15 for their clients, with limited Extended Comfort seating available for an additional cost on select flight routes;
• Ancillaries including baggage, seat selection and excursions will be available through Sunwing’s Manage My Booking up to 24 hours before departure.

“Today marks a significant milestone, as all Sunwing Vacations package customers will travel on board WestJet flights now that the final Sunwing Airlines aircraft have been integrated into WestJet. This transition is important because it will deliver a unified experience to our guests, both at the airport and in the sky, in addition to enhancing connectivity and allowing us to provide more vacation packages to our valued customers on a year-round basis,” said Andrew Dawson, President of Sunwing Vacations Group.

“I would also like to personally thank everyone at Sunwing Airlines for their incredible service and contributions. As our primary airline partner for more than 19 years, we would not be here today without the dedication of the airline employees who helped us make vacation dreams come true for so many Canadians from coast-to-coast. Thank you for all you have done for our mutual customers.

As we look ahead to this next phase of Sunwing Vacations’ growth, I am confident our travel advisors and our mutual clients will experience the tremendous value of a Sunwing vacation alongside the enhanced benefits of travelling on WestJet flights, including caring crew, a friendly onboard experience and reliable service.”

For more information about their client’s travel journey with Sunwing Vacations, travel advisors can consult the Sunwing Agent Portal or review the following flyer: WestJet Integration Customer Journey.