Europe Express Expands Luxury Team with New Concierge Manager

Europe Express has announced the appointment of Fernanda Vilanova as concierge manager for Elevated Journeys, further strengthening the wholesale tour operator’s luxury offerings.

Europe Express is a trade-exclusive tour operator that has been specializing in creating FIT Europe vacations since 1990. Elevated Journeys is its luxury travel style, which offers bespoke, fully customized itineraries for discerning travelers, complete with concierge support in-destination.

In her new role, Vilanova will oversee the planning, delivery, and on-the-ground concierge support of highly personalized, custom itineraries for luxury travelers. She brings to the role more than eight years of luxury hospitality experience, joining from The Ritz-Carlton, Barcelona, where she worked with high-end clientele — particularly within the Club Lounge and Penthouses.

“My focus is on creating travel experiences that feel effortless and truly tailored to each client,” said Vilanova. “From the initial planning stages through the journey itself, we’re there to anticipate needs, refine every detail, and provide support in real time so both advisors and their clients feel confident every step of the way.”

Vilanova will host a webinar on the concierge-driven travel planning available through Europe Express: “Inside Elevated Journeys: Ask Our Private Concierge Team.” (Travel advisors can register here.)

Elevated Journeys helps advisors meet increasing demand for personalized, luxury travel planning through a collaborative model that combines expert planning, three-way consultations, and dedicated concierge support. 

“Fernanda’s background in luxury hospitality and her passion for personalized service make her an exceptional addition to our team,” said Cristina Ferrero, director of operations at Europe Express. “Her ability to anticipate client needs and deliver seamless, high-touch experiences strengthens our ability to support advisors and their clients at the highest level.”