Hyatt Jamaica Resorts Suspend Operations with No New Reservations through January

Following the devastation of Hurricane Melissa last week, Hyatt has suspended operations and paused reservations at eight resorts in Jamaica. 

Hyatt is not accepting new bookings through Jan. 31, 2026 for the following properties: Breathless Montego Bay Resort & Spa, Dreams Rose Hall Resort & Spa, Hyatt Zilara Rose Hall, Hyatt Ziva Rose Hall, Secrets St. James Montego Bay, Secrets Wild Orchid Montego Bay, Jewel Grande Montego Bay Resort & Spa, and Zoëtry Montego Bay Jamaica.   

Hyatt is also waiving all cancellation fees for reservations through Jan. 31, 2026 and has waived room rates for guests currently on site at these resorts and awaiting departure back home. 

“We are grateful to share that all colleagues and guests at Hyatt hotels in Jamaica are safe and accounted for following Hurricane Melissa. Our hearts are with everyone across the island of Jamaica,” a Hyatt spokesperson said in a statement. “Our immediate priority has been the wellbeing and comfort of guests staying at Hyatt resorts. We are conducting a detailed assessment to determine the extent of the physical damage to all properties. 

“While our focus remains on supporting our colleagues and guests currently on property, we are also committed to assisting local communities and contributing to Jamaica’s broader recovery efforts following this devastating weather event.” 

Hyatt’s decision comes after Jamaica Ministry of Tourism Edmund Bartlett announced his goal for tourism to be “fully back in operation” by Dec. 15, 2025. Philip Rose, deputy director of tourism for the Jamaica Tourist Board, told TMR last week that hotels across the island’s tourism belt have varying degrees of damage, “from flooded rooms and power outages to significant structural losses.” 

“Some properties have had to suspend operations, while others continue to provide shelter, food, and care for guests and staff,” he said.