What Travel Advisors Need To Know About Terms And Conditions

In the first MasterAdvisor episode for 2025, agency owner and practicing lawyer Tom Carpenter dives into why terms and conditions are no longer optional for travel advisors. He explains how these essential documents protect your business from chargebacks, disputes, and misunderstandings, especially as credit card companies have tightened their policies post-pandemic.

Carpenter also breaks down the key components of a strong terms and conditions document, from cancellation policies to credit card authorizations, and shares practical advice on how to get clients to agree to them seamlessly.

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