Flair Airlines Adds More Enhancements to Flair FWD
by Marsha Mowers
Regulatory scrutiny may have helped Flair Airlines dodge a bullet.
Flair Airlines is continuing to fly full speed ahead with a series of customer experience and product enhancements under its Flair FWD umbrella which it launched six months ago.
The ULCC airline has rolled out a number of improvements from booking to baggage claim with Flair FWD over the last few months and now more are on the way. The updates are designed to make travel simpler.
Recent enhancements include a faster, redesigned flyflair.com built on AWS technology, digital boarding passes for all customers, real-time delay explanations, and an On-Time Guarantee that awards passengers a $60 e-voucher for delays over an hour. Flair has also partnered with Apple to enable AirTag baggage tracking, becoming one of the first Canadian airlines to do so.
Coming soon, Flair Express will launch on December 3, offering carry-on customers priority boarding through dedicated lines. Flair is also introducing new fare bundles (Basic, Lite, Plus and MAX), ticket resale with Fairlyne—a North American first—and Flair Vacations, launching in December in partnership with HBX, allowing customers to bundle flights and hotels.
The airlines says these changes reinforce Flair’s commitment to making air travel across Canada and beyond simpler, faster and more transparent.
“Since launching Flair FWD, our teams have been hard at work, listening to our customers, reviewing our policies, and investing in delivering a better travel experience,” said Maciej Wilk, CEO of Flair Airlines. “The work is not over with today’s announcement. If anything, the work is just beginning.”
Flair FWD is backed by a new leadership team who is invested in enhancing the overall customer journey while maintaining affordability.
“We’ve always been a value carrier, but value is about more than price; it’s also a feeling,” said Eric Tanner, Chief Commercial Officer. “We aim to show Canadians everywhere that Flair is different than what it once was. New Flair is reliable, transparent, and customer centric. We can’t wait to welcome you on board.”
