Optional Add-On to Porter Fares Provides Flexibility During Day-of-Departure Disruptions

Porter Airlines has partnered with Hopper Technology Solutions (HTS) to introduce an optional fare add-on designed to provide greater flexibility during day-of-departure disruptions.

The new offering, branded as Delay and Cancellation Assistance, uses HTS’ Disruption Assistance technology to support travellers when flights are delayed by more than two hours or cancelled within 24 hours of departure.

The system proactively monitors flights, alerts impacted passengers in real time, and enables rebooking on alternative services, including with other airlines, with costs covered up to a specified limit.

If travellers are not satisfied with the rebooking options presented, they have the option to receive a full refund of their original ticket price while retaining their existing booking.

“This new product helps passengers quickly get back on track to their destination,” said Javeed Razvi, vice president, revenue management, Porter Airlines. “Receiving automated, immediate rebooking options will give travellers confidence, allowing them to focus on enjoying their trip, rather than finding alternative solutions on their own.”

Porter describes the technology as a proactive rebooking tool that takes the guesswork away from the passenger and provides them with what they need most if their flight is impacted in any way; an alternate flight to their destination.

Disruption Assistance is independent of the standard options offered through Canada’s Air Passenger Protection Regulations (APPR), covering disruptions that may not be eligible under APPR. 

The product is now live on flyporter.com. It is only available on Porter itineraries and cannot be applied to bookings that include partner airlines. Pricing is dynamic based on factors such as routing and time of year.