TICO Welcomes New Directors at AGM

TICO thanked their outgoing board members and welcomed the new at their AGM which the organization says also highlighted how the industry is changing, and how TICO is responding.

“Both TICO and Ontario’s travel marketplace are evolving within a rapidly changing global environment,” said TICO’s CEO Richard Smart. “Consumer expectations, industry practices, and external pressures continue to shift. Our role is to adapt to these changes, by preparing for possible risks, strengthening our oversight and ensuring consumer protection remains at the heart of everything we do.”

The meeting included an update about TICO’s implementation of the recommendations from the Office of the Auditor General of Ontario’s value-for-money audit report published in December 2023. To date, TICO has addressed 74% of the action items under its control, delivering positive results in how the organization protects consumers and oversees Ontario’s travel marketplace.

Leaving their posts on the board this year are Andrew Dawson, Elected industry Director and Nadirah Nazeer, Ministerial appointee. The Annual Meeting was also an opportunity for registrants to elect two Directors to the TICO Board: Heather Colquhoun, elected Public Director for a three-year term and Mike Foster, elected industry Director for a three-year term.

Following TICO’s Annual Meeting, the Board of Directors named Robert Townshend as the Vice-Chair of the Board. The Vice-Chair appointment is for one year. 

“On behalf of the entire Board, I would like to thank our outgoing Directors for their dedication and contributions in ensuring a fair and trusted travel marketplace in Ontario,” said TICO Chair Michael Levinson. “I would also like to welcome our new Directors, whose unique perspectives and experiences will strengthen our approach to governance and help guide TICO in a rapidly evolving travel sector.”

A recording of the Annual Meeting can be found here. For more information about TICO’s activities, please view the Annual Report for fiscal year 2024-2025 and the Business Plan for 2025-2028.