Nexion Fights Surging Industry Fraud with Advisor Training & Tools

Nexion Travel Group says fraud targeting travel advisors is on the rise, and it is fighting back by empowering advisors with tools and education.

The host agency says global advisor groups, including the World Travel Agents Associations Alliance and the Association of Canadian Travel Agencies and Travel Advisors (ACTA), have issued alerts about a surge in fraudulent activity such as stolen credit card bookings, impersonation schemes and phishing attacks designed to exploit agencies.

For both new and experienced travel advisors, this environment underscores the importance of strong training, awareness and support, Nexion said.

“Education and awareness are critical in today’s environment,” said Jackie Friedman, CTC, CTIE, President of Nexion Travel Group. “We’re committed to helping our advisors recognize risks early and operate with confidence.”

Nexion is equipping its members with fraud prevention training and best practices, alerts on emerging scams impacting advisors and access to a collaborative community where advisors share insights and experiences. 

The company also offers “Fighting Fraud Fridays,” a dedicated initiative focused on real-world fraud scenarios, prevention tips and advisor education.

Friedman says supplier partners play a critical role in preventing fraud. Recognizing that, Nexion is working with tour operator partners to validate that last-minute bookings are made by clients known to the booking advisor. 

Nexion also has its SNAP Air Desk and mid-office systems check known red flags before tickets are issued. “With this method, we’ve been successful in catching potential fraudulent tickets before they’re issued,” Friedman said.