Maui Hotel Update: What’s Open and What’s Not Ahead of Oct. 8 Reopening

Hawaii tourism has been slowly recovering since the August wildfires tore through West Maui and the town of Lahaina.

In September, Hawaii Gov. Josh Green announced that West Maui would reopen to visitors on Oct. 8, two months after those fires. Though Lahaina will remain closed, all travel restrictions to West Maui will end, Green said.

“Beginning Oct. 8, all travel restrictions will end, and West Maui will be open to visitors again, so people from Hawaii and around the world can resume travel to this special place and help it begin to recover economically,” Green said. “This difficult decision is meant to bring hope for recovery to the families and businesses on Maui that have been so deeply affected in every way by the disaster.” 

Ahead of the reopening next week, here’s an update on what hotels are open, and what aren’t, as travelers get set to come back to Maui:

Andaz Maui at Wailea Resort & Hana-Maui Resort
The Andaz Maui Wailea and Hana-Maui Resort, both owned by Hyatt Hotels, continue to welcome guests and have not been impacted. Hyatt Regency Maui Resort & Spa, however, will reopen as part of Phase 3 of the governor’s phased approach to reopening West Maui. Authorities have not yet shared a timeline for when phases 2 and 3 will begin. 

“Our priority is to continue to extend care for our colleagues and the Maui community,” a Hyatt spokesperson told TMR. “Hyatt hotels remain focused on providing support to our colleagues and community in Maui and are continuing to work closely with local and federal authorities on supporting their response and relief efforts.” 

Hyatt Regency Maui Resort & Spa will continue to waive cancelation fees in the coming weeks. Guests with questions about their bookings can contact the Hyatt Global Care Center at 1-800-233-1234 

Four Seasons Resort Maui at Wailea
The Four Seasons Resort in Maui is open and has been welcoming guests for a few weeks. The property’s GM Ben Shank told Meetings and Conventions last month that the fires resulted in a double impact—human and economic tragedy.

Grand Wailea
Grand Wailea is currently open and operating with all amenities in place. The property is in the midst of a three-phase, multi-million dollar renovation that is set for completion in early 2024. 

Ho’olio House
Ho’olio House, which calls itself “Maui’s most luxurious B&B” is open and has been open since the fires.

Hyatt Regency Maui Resort and Spa
The Hyatt Regency Maui Resort and Spa is currently planning on welcoming guests with existing reservations starting on Oct. 29, 2023. It will then welcome new reservations for stays starting on Nov. 17, 2023.

The hotel is refunding any deposits and prepayments for canceled stays before the re-opening date.

Kaanapali Alii
In a statement on its website, Kaanapali Alii, located adjacent to Kaanapali Beach, said “We’re excited to welcome guests back to Kaanapali starting Oct. 8, 2023.”

Marriott Maui Ocean Club
The Marriott Maui Ocean Club is offering only limited services and some “resort amenity modifications” continue to be in place. The property tells all owners and guests to abide by the Hawaii Governor’s office, which continues “to strongly discourage nonessential travel to West Maui, currently through October 7.”

Montage Kapalua Bay
Montage Kapalua Bay looks forward to welcoming back guests to the resort on October 8, 2023. The property told TMR it is pleased to support recovery efforts for the island of Maui and encourages its guests to visit the property that boasts residential-style accommodation for families.

Outrigger Honua Kai Resort & Spa
Outrigger Honua Kai Resort & Spa is currently open after being untouched by the Maui fires.

Ritz-Carlton Maui, Kapalua
The Ritz-Carlton Maui, Kapalau, will reopen to guests on Oct. 8, 2023. The hotel, one of the top-rated properties in Maui and all of Hawaii includes 466 guestrooms and 107 residential suites on 54 acres on the island’s northwest side.

Sheraton Maui Resort & Spa
A Marriott spokesperson told TMR that the Sheraton Maui Resort & Spa will begin accepting new reservations and guest arrivals on Oct. 29, 2023. This hotel is waiving cancellation fees for reservations arriving through Oct. 28, 2023. 

Wailea Beach Resort – Marriott, Maui
A Marriott spokesperson told TMR this week that “the Wailea Beach Resort – Marriott Maui is outside of the West Maui restricted area. This hotel is open and operating with all services and facilities.”

Westin Nanea Ocean Villas
The resort is open, but with some of its on-site services closed including beach services, fitness classes, the jogging path, the kid’s club, and the on-suite convenience store and Mauka Makai Restaurant.

“The resort is currently offering limited services and there are some resort amenity modifications in place,” Westin Nanea said in an alert.