American Airlines Expands Support Team for Travel Advisors

This week during the Global Business Travel Association (GBTA) 2019 Convention in Chicago, American Airlines announced that it will increase staffing levels for its dedicated sales support team by 50% to provide even more personalized service for travel agency and corporate customers.

The additional support staff team will complement American’s 24/7 phone line for North American agencies and corporate customers; provide enhanced support during peak and off-peak hours; have more native Spanish speakers; and provide increased resources during operational disruption. The team also provides resources for American’s AirPass and Business Extra programs.

“Expanding our dedicated Sales Support team will help us deliver a consistent customer experience to agencies and high-value customers who book through travel professionals,” said Alyssa Heath, director of sales support for American Airlines.

American has already increased sales support resources and expects to offer the fully staffed team this year. The team currently provides assistance for travel booked on American-marketed itineraries.

Additionally, the carrier will add support for Atlantic Joint Business (AJB) partners British Airways, Finnair and Iberia to further enhance dedication to travel professionals and provide a consistent experience throughout the travel journey, regardless of the marketing carrier.

“This is an important step in becoming the easiest airline to do business with, and we are pleased to expand our support to ensure we are ready any time our customers need assistance,” said Heath.