MGM Resorts’ hotels and casinos are facing major operational issues for a fourth day after the hospitality and entertainment giant was forced to shut it computer systems due to a cyberattack.
On Monday, MGM issued a statement acknowledging the “cybersecurity issue affecting some of the company’s systems.” The company, which operates more than 30 hotels, including 10 in Las Vegas, said that it was investigating the matter.
“Our resorts, including dining, entertainment and gaming are currently operational, and continue to deliver the experiences for which MGM is known,” the statement read. “Our guests remain able to access their hotel rooms and our Front Desk staff is ready to assist our guests as needed. We appreciate your patience.”
Still, guests have reported that many slot machines and ATMs are out of order, according to USA Today. MGM’s website remains down, and therefore bookings can only be made via phone call, and check-ins and check-outs are all being done in-person.
USA Today also reported that all MGM’s properties have been affected, including:
- Aria (702-590-9520)
- Beau Rivage (228-386-7111)
- Bellagio (702-693-7075)
- Borgata (609-317-1000)
- The Cosmopolitan of Las Vegas (877-893-2003)
- Delano Las Vegas (702-632-4760)
- Empire City Casino (866-745-7111)
- Excalibur (877-660-0660)
- Luxor (702-632-4760)
- Mandalay Bay (702-632-4760)
- MGM Grand Detroit (877-888-2121)
- MGM Grand Las Vegas (877-660-0660)
- MGM National Harbor (844-646-6847)
- MGM Northfield Park (330-908-7625)
- MGM Springfield (413-273-5000)
- New York-New York (702-740-3311)
- NoMad Las Vegas (702-730-7010)
- Park MGM (702-730-7010)
- Vdara (702-590-9520)
On Thursday, MGM released another statement on the system outage.
“We continue to work diligently to resolve our cybersecurity issue while addressing individual guest needs promptly,” the statement read. “We couldn’t do this without the thousands of incredible employees who are committed to guest service and support from our loyal customers. Thank you for your continued patience.”
Reuters is reporting that a hacking group called Scattered Spider carried out the cyberattack through social engineering, luring in a computer system user to give up their log-in and compromising the system. The FBI has been notified about the cyberattack but has not revealed any details about the incident.