Hyatt Zilara Cancun Makes Elevated Service, Experiences a Priority

Hyatt Zilara Cancun is helping usher in a new era of all-inclusive resorts, and Travel Market Report just got a taste of all it has to offer. 

The newly renovated Hyatt Inclusive Collection property is an adult-only escape that only feels removed from the high energy of Cancun’s Hotel Zone, where it’s located between the lagoon and the ocean. It’s a true beachfront property, perfect for guests who desire the shortest walk possible to the sand and close-up ocean views from a large pool with an infinity edge and a swim-up bar. 

After its recent refresh, the lobby is now airy, spacious, and also has a direct view out to the ocean. There is plenty of seating in the lobby lounge, right near two boutique stores, striking a balance of classy and casual. The lounge is also connected to the coffee/ice cream shop, making it a nice place to sit and relax, morning or evening, when there’s entertainment right at the center of the lobby. 

But the real special parts of this resort were the experiences it offered – from entertainment to the new spa and dining offerings. We spent two memorable nights there, and here’s everything we think you and your clients should know. 

Accommodations and Atmosphere

Hyatt Zilara Cancun features 310 suites, all facing the ocean, though the actual ocean view will depend on which floor. We stayed in a room on the third floor and had a view that made me audibly say, “That’s what I’m talking about.” So, if your clients want to be “wow”-ed by their proximity to the ocean, too, this resort could be for them. 

My Junior King Suite had a balcony with a jacuzzi and a table and chairs – again, overlooking the beach – which I took full advantage of when ordering room service. Sometimes, nothing beats a quiet meal with a view. I also enjoyed my complimentary welcome drink and macarons from here. 

The room’s open layout was complete with sliding barn doors to the bathroom and plenty of seating space, from a bathroom bench to chairs at the foot of the bed.  

I also loved the open-air atmosphere of the hotel. The exterior corridor looked out over the tropical lobby and lounge. On our first night, aerialist performers and dancers put on an exciting show in the middle of the lounge. While we saw it from the ground, I later lamented that I could have gotten an even better view from right outside my hotel room door. 

Special Dining Experiences 

Before the renovations, Hyatt Zilara Cancun already had robust dining offerings: a breakfast and lunch buffet with impressive quality, a sports bar with karaoke in the evenings, Pier 12 for Mediterranean and seafood, Bugambilia for Mexican cuisine, and Silu for teppanyaki and Korean barbecue. 

Now there is a new poolside Italian restaurant, Olio D’Oliva, which served as a great lunch option for pizza and pasta by the sea.  

There’s also the new Bokeh speakeasy, an add-on experience that we also tried during our stay. This creative cocktail experience was lively and fun, while set in a small, intimate room complete with a lounge singer. A visit to Bokeh must be coordinated ahead of time, and there is a “secret” meeting spot where hotel staff will meet the group and bring them to the bar. 

But, by far best of all, is the new Casa Adelita – another special add-on that guests won’t want to miss. The culinary experience is hands-on and perfect for groups who want to bond over a delicious five-course meal they helped prepare. The hotel’s social media coordinator told us it is “the only Cancun hotel with a chef experience in a Mexican restaurant.” 

Casa Adelita has only one sitting per evening with a maximum of 10 guests. We all got to contribute to the cooking, then we sat down and laughed and enjoyed. For example, I sauteed the onions while others pressed the tortillas or shredded the chicken. Our chef and fearless leader, Brenda, guided us every step of the way with a smile. There was also a server who kept our glasses full throughout the evening.  

Overall, Casa Adelita is well worth the extra cost because guests will feel like they’re getting a more authentic Mexican experience together.  

Zen Spa, Gym, and Pools 

Another highlight of our stay at Hyatt Zilara Cancun was, hands down, the spa. Recently, the Zen Spa introduced a 90-minute, guided hydrotherapy experience, which we indulged in during our stay.  

From the showers to steam room to sauna and pools, this was a relaxing way to wind down – and it was all guided, so we had an attendant suggesting how long to stay in each room, turning on the water massagers, and even placing cucumbers over our eyes. I was certainly impressed by the level of detail that went into it. 

I also loved the hotel’s gym – spacious, light-filled, and lots of equipment. The cardio machines and the gym’s dedicated lap pool face the lagoon for a workout with a view. Everything was also super clean; I wish my gym at home looked like this. 

The gym hosts fitness classes throughout the day, including reformer pilates. I’d never done pilates before, but I gave it a go, and it was beginner friendly. I would just recommend getting there early, as there are only about eight reformer stations. Otherwise, the gym has plenty of machines. 

Afterwards, a dip in the pool was in order. The new pool deck layout offers plenty of loungers and cabanas, an area for massages by the pool, and separate areas for high-energy entertainment and quieter relaxation.