Sandals Resorts Is Assessing Damage Following Hurricane Melissa in Jamaica

Update: Sandals Resorts now says it plans on welcoming guests back to its Jamaica resorts starting Dec. 6.

Sandals Resorts is assessing the damage at its seven Jamaica properties following Hurricane Melissa, a destructive Category 3 storm that struck the Caribbean island on Tuesday and is now hitting Cuba. 

In a social media post on Wednesday morning, Sandals shared that all its guests and team members are safe and that the company is now beginning a “comprehensive assessment of all resorts.” 

“We remain committed to keeping our guests, partners, and stakeholders informed and will provide updates as more information becomes available,” the statement goes on to say. “We extend our heartfelt gratitude to the guests who joined our teams in careful preparation and followed every protocol in Jamaica. Your cooperation, compassion, and sense of community lifted spirits and brought comfort during a challenging time.  

“We also express deep appreciation to our team members across Jamaica for their extraordinary commitment and care as they balanced their responsibilities to guests while their own families and communities were affected by the storm. And to those who shared well-wishes from around the world, from past guests, travel advisors, partners, and friends, your encouragement and support mean more than words can express.” 

Sandals Resorts, which includes its portfolio of Sandals properties as well as Beaches, has seven resorts in four cities in Jamaica: Montego Bay, Negril, Ocho Rios, and the South Coast. While social media posts showed damage at some of those resorts, nothing has been confirmed by the company as of Wednesday afternoon.

Sandals acknowledged that many travel plans have been disrupted due to the storm and said it is “committed to providing all possible support.” The company’s customer service team is reviewing upcoming travel arrangements and offering flexibility with rescheduling travel plans, asking for patience during this time of higher call volume. 

Lastly, Sandals asked for the travel community to support the Sandals Foundation, which has been initiating proactive relief efforts across the island.